Posts by Huitt Rabel
Meet our Customer Success Managers at ALICE
So you’ve decided to invest in operations software ….That’s great news! We couldn’t be more excited for you to optimize your hotel. You’re looking for software that is user-friendly, integrates with your existing systems, and supports your team. But how do you know that the software you choose will have a team working for you…
Read MoreALICE Celebrates Women’s History Month
March is Women’s History Month in the United States, and our DE&I committee found ways for our teams to support and celebrate one another all month long.
Read MoreALICE Celebrates Black History Month
February is Black History Month in the United States, and our DE&I committee came up with wonderful ways to celebrate on a global scale in 2022. The committee created programming for three separate events: Eat & Share, Read & Share, and Art & Share.
Read MoreVentureFizz Lead(Her) Series Features Anupama Sharma, VP of Engineering at ALICE
The VentureFizz Lead(H)er series celebrates women leaders in the tech industry. They recently featured our own VP of Engineering Anupama Sharma in this Q&A.
Read MoreDE&I 2021 Year in Review
Reflecting on our past year, our Diversity, Equity and Inclusion Committee is proud of the work we’ve put in, but humble in our journey to move forward. We started with rebranding our committee from Diversity and Inclusion to Diversity, Equity and Inclusion. We were dedicated to increasing representation of people in our organization and ensuring…
Read More5 Surprising Things I Didn’t Learn About Hotel Tech in School
After graduating with a master’s in hotel administration, I assumed that I had learned about every aspect of the hospitality industry. But as much as hotel technology is prevalent and growing in our world today, there are quite a few things that came as a surprise to me when I started working for ALICE.
Read MoreHow Guest Messaging Brings Agility to a Lean Hotel Staff
Before the pandemic, guest messaging in hospitality was a choice – both for hotels and guests.
Read MoreHotels are like Tetris
A hotel is like… Tetris? Do something good, it disappears. The tasks that are completed in full and on time fit seamlessly within the flow of the day. It’s Monday and rush rooms needed by 10 am are ready by 9:30 am. Afternoon check-in time at the front desk runs smoothly with guests never having…
Read MoreHow Messaging is the Guests Remote Control of Your Hotel
There is no better feeling than being comfortable and familiar in your own space. You have a sense of control in your home, your town with your go-to restaurants, your favorite tv shows, and – let’s not forget the ultimate comfort feeling – knowing where the light switches are in the middle of the night.…
Read MoreHow to Elevate Your Hotel’s Guest Service with Technology
Today’s hotel guests expect digital convenience in their everyday lives, whether it’s getting GPS directions from their watch or turning on the TV with their voice. More and more, this preference for a technology-driven experience extends to their stay on property. For some hoteliers, the expectation of on-demand technology adds a layer of anxiety. Here…
Read MoreYou are Not Alone: How Hotel Software Customer Success Teams Help
When implementing new technology into your hotel’s operation system, a lot of questions and concerns may arise:
Read MoreWhy Every Hotel Needs the ALICE A Team
Most modern hotels rely on technology every single day, whether it is their POS systems or perhaps an entire hospitality platform. When deciding which hotel operations platforms to implement, it is important to understand what sets each apart and identify which aspects are crucial for your particular hotel. Customer service is likely at the top…
Read MoreWhy you Should Personalize the Guest Experience Using Operations Platforms
In the hospitality industry, personalization is a vital part of delivering a fantastic hotel guest experience. It is more than just knowing a guest’s name, anticipating their needs, staying in constant communication, and knowing their preferences from previous stays.
Read MoreHotel Housekeeping Software Must-Have Features
Summer is Coming: Leverage Hotel Guest Messaging Tools for Success
Hotel bookings for summer 2021 are rising in the United States and in other areas around the world. As COVID-19 restrictions loosen, and more vaccines are administered, many travelers are ready to get back on the road! Summer is coming, bookings are up, but is your hotel ready?
Read MoreThe Best Time to Invest in Hotel Operations Software
Travel in many parts of the world is beginning to return. This means across the hotel industry, properties are seeing an increase in their occupancy rates. Hotels are reopening for the first time, or they are scaling their operations to accommodate larger numbers or people. Either way, it’s very likely that hotels will be working…
Read MoreThe Future of Guest Technology is Already Here
At the beginning of 2021, ALICE and Zaplox co-hosted a webinar, Five Ways the Future of Guest Technology is Already Here. The webinar addressed the important topic of hotel guest technology and how to offer seamless and safe guest interactions, both during and post COVID-19. In many industries, digital transformation has already evolved and come…
Read MoreHow to Optimize Your Hotel with Operations Software
As a hotel owner, general manager, supervisor, or team leader, you run your hotel. But – stick with us here – what if you aspired to more?
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