Hotel Concierge Software

Get more satisfaction with fewer glitches

Equip your front desk agents and concierge to exceed guest expectations at scale. Achieve guest satisfaction with fast, personalized guest service.

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Guest Services in Hotel Concierge Software

With ALICE, your teams can:

Make sure complaints reach the right person and get ahead of bad public reviews.

Stay organized and return items faster through lost and found management.

View each request from start to finish, and escalate if requests are not completed in a timely manner.

Set reminders for the future, making sure details don’t get overlooked between shift changes.

Make sure complaints reach the right person and get ahead of bad public reviews.

Stay organized and return items faster through lost and found management.

View each request from start to finish, and escalate if requests are not completed in a timely manner.

Set reminders for the future, making sure details don’t get overlooked between shift changes.

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Improve Guest Satisfaction

Exceed expectations with hotel guest experience software. Make sure complaints get to upper management immediately to ensure nothing is left unresolved and your guests are satisfied.

Build a knowledge base of your valued guests. Enable your hotel staff to consistently go the extra mile in each guest journey.

Provide personalized service with hotel concierge software. Create perfectly branded itineraries to print, email, or send directly to hotel guests.

Custom Itineraries

Custom Itineraries in Hotel Concierge Software

Create uniform, professional and customizable itineraries for your guests.

Local Vendor Tab

Local Vendor View in Hotel Concierge Software

Keep track of trusted partners, restaurants and attractions in the local vendor database (powered by Google Places).

OpenTable Integration

OpenTable Integration in Hotel Concierge Software

Make and confirm dining reservations for guests without ever leaving our user friendly system.

Partner Testimonials

We needed one tool to connect all our departments and a means to access critical operations data among all Coast properties. Alice Housekeeping, as a part of the whole Alice platform solution, gave our team members time savings, improved communication, and accountability.

Danny Dang

Director of Technology, Coast Hotels

Hotel Concierge Software

Get more satisfaction with fewer glitches

With ALICE, your teams can:

With ALICE, your teams can:

Make sure complaints reach the right person and get ahead of bad public reviews.

Stay organized and return items faster through lost and found management.

View each request from start to finish, and escalate if requests are not completed in a timely manner.

Set reminders for the future, making sure details don’t get overlooked between shift changes.

Make sure complaints reach the right person and get ahead of bad public reviews.

Stay organized and return items faster through lost and found management.

View each request from start to finish, and escalate if requests are not completed in a timely manner.

Set reminders for the future, making sure details don’t get overlooked between shift changes.

Improve Guest Satisfaction

Partner Testimonials

Danny Dang

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up and to the right?

Ready to move up and to the right?

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