Hotel Messaging Platform

Communicate with guests efficiently and at scale

Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.

Desktop View in Hotel Text Messaging System

Mobile View in Hotel Text Messaging System

With ALICE, your teams can:

Keep a record of conversation history so message details aren't forgotten.

Send messages based on predetermined criteria like pre-arrival dates and check-in times.

Save time with dynamic templates to ensure consistent replies and cut down on some of the busy work.

Maintain personalized service and connection - without in-person interactions.

Keep a record of conversation history so message details aren't forgotten.

Send messages based on predetermined criteria like pre-arrival dates and check-in times.

Save time with dynamic templates to ensure consistent replies and cut down on some of the busy work.

Maintain personalized service and connection - without in-person interactions.

solutions-detail-guest-messaging-sectoin-below-hero-large

Leverage Better Communication

With a hotel text messaging system, you can deliver personalized guest service. Communicate directly with your guests. Answer questions, confirm reservations, discover delivery preferences, order room service, and send links or PDFs with property information.

Facilitate conversation by enabling two-way digital communication between staff and guests so requests are quickly received, tracked, and completed.

Increase profits by improving hotel staff efficiency. Make it simple for guests to request add-on services or order room service. Increase guest satisfaction and improve guest experiences through our guest messaging software.

Tickets & Conversations

Tickets and Conversations in Hotel Text Messaging System

Create tickets for guest requests and track progress within the conversation.

Selling Services

Selling Services in Hotel Text Messaging System

Create custom services, complete with descriptions and pricing, to promote through guest messaging.

Insightful Reporting

Reports and Summaries in Hotel Text Messaging System

Reporting within the guest messaging system allows you to track the total number of conversations, popular conversation topics, and message volume by the hour of the day.

Partner Testimonials

We needed one tool to connect all our departments and a means to access critical operations data among all Coast properties. ALICE Housekeeping, as a part of the whole ALICE platform solution, gave our team members time savings, improved communication, and accountability.

Danny Dang

Director of Technology, Coast Hotels

Hotel Messaging Platform

Communicate with guests efficiently and at scale

With ALICE, your teams can:

With ALICE, your teams can:

Keep a record of conversation history so message details aren't forgotten.

Send messages based on predetermined criteria like pre-arrival dates and check-in times.

Save time with dynamic templates to ensure consistent replies and cut down on some of the busy work.

Maintain personalized service and connection - without in-person interactions.

Keep a record of conversation history so message details aren't forgotten.

Send messages based on predetermined criteria like pre-arrival dates and check-in times.

Save time with dynamic templates to ensure consistent replies and cut down on some of the busy work.

Maintain personalized service and connection - without in-person interactions.

Leverage Better Communication

Partner Testimonials

Danny Dang

Ready to move
up and to the right?

Ready to move up and to the right?

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