Posts by Huitt Rabel
How to Customize the Hotel Guest Experience Using Operations Software
By Ron Howell, Customer Success Specialist at ALICE
Read More3 Ways Hotel Operations Software Helps During COVID-19
Keeping guests safe is now the ultimate act of hospitality. Your hotel’s safety measures for staff and guests will determine whether your guests will feel safe and comfortable enough to return to your property. Taking significant precautions to prevent the spread of COVID-19, with the help of hotel software, will be one of the best…
Read MoreHow Hotel Operations Software Helps During the Busy Season
The holiday season is anything but slow in the hospitality industry. Countless hotels around the world spend months preparing and designing elaborate holiday displays to surprise and delight travelers. From giant gingerbread houses to Vegas-sized fountain and light displays, if there is any industry that knows how to put on a beautiful, elegant, or even…
Read MoreWhy Hotels Need to Use Mobile Apps to Attract Guests
Using mobile technology in your hotel can help you understand your guests and keep them happy from when they book to when they return. This is a guest post by Natasa Djalovic. Studies show that by 2020, the number of mobile phone users will reach 4.78 billion globally. Given what these smart devices are…
Read MoreHow Can A Mobile App Help Small Hotels?
In many ways, independent hotels have the most to gain from offering a mobile app, as it allows them to leverage technology to compete with larger hotels. We dig into the main benefits.
Read MoreHotel Technology Predictions for 2021
December is the time of year when experts across all industries come out and make their predictions for the next year. They look at trends and performance from the previous year, five years and decade, to make data-driven projections about the future, and depending on who these predictions come from, they can carry a lot…
Read MoreWhat is the ROI for Hotel Housekeeping Software?
Housekeeping is one of the most expensive departments in a hotel. But, it is also one of the departments which completes some of the most impactful work in a hotel. Guests immediately notice when rooms aren’t clean, and they aren’t shy about letting hoteliers know.
Read MoreTop Reasons Hotel Technology is Essential
As the hotel industry continues to operate under the extraordinary circumstances of 2020, many hotel employees have proved themselves to be not only hospitality heroes, but in some cases, essential workers, as defined by their state. From hosting medical personnel and first responders (like many New York City hotels in April did), to hosting COVID…
Read MoreWhy the Time to Buy Hotel Software is Now
2020 has been a challenge for the hotel industry; a lesson in facing adversity. There’s no need to list the myriad of ways in which hotel teams around the world, and the hospitality industry in general, have suffered; we’ve all lived it. Part of what was hard about 2020 was that so many of the…
Read MoreHow Long Does it Take to Implement Hotel Software?
By Catherine Montesdeoca, Manager of Customer Success Enablement, ALICE
Read MoreUse Hotel Operations Software to Increase Guest Loyalty
By Madelyn Stoneburner, Customer Success Specialist, ALICE
Read MoreWhy Your Hotel Needs Hotel Operations Software
In the last century, industries around the world have been completely transformed by technology. The hotel industry is no different, and now, there is a booming hotel technology industry. While hotel tech may still be fairly new, with its first products entering the market in the early 1990’s, it is a source of essential tools…
Read MoreHow Hotel Operations Software Can Improve Online Reviews
Hotel Technology Insights: Q&A with Alex Shashou & Adam Knight
Alex Shashou, ALICE’s President & Co-Founder, sat down with Adam Knight of Knowing Hospitality to chat about all things hotel technology on the Proven Principles Podcast.
Read MoreDelivering Contactless Hospitality Without Sacrificing Service
If you ask a hotelier or anyone in the service industry what hospitality is you’ll get different variations of the same answer. But at its core, hospitality is making guests feel welcome and at home. If you dig deeper, you might hear more personalized answers; mom’s home cooking, chocolate on a pillow, turn-down service, fresh…
Read MorePrioritizing Hotel Staff Technology Can Dramatically Boost Guest Satisfaction – Newsletter 62
As staff technology becomes the next frontier in guest satisfaction, the benefits will accrue to hotels that recognize the value of the staff experience before their competition.
Read MoreAugmented Reality Becoming a Focus in Maintenance Technology
Augmented Reality, “an enhanced version of reality where live direct or indirect views of physical real-world environments are augmented with superimposed computer-generated images over a user’s view of the real world.” The fourth industrial revolution is upon us and industries like manufacturing are taking advantage of AR technology to enhance employee experience, keep employees safer,…
Read MoreHolly Stiel Discusses How Technology is Changing the Three Fundamental Elements of Thinking Like a Concierge
Industry leader Holly Stiel explains how the three fundamental elements of thinking like a concierge are elevated by technology.
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