Blog

We're passionate about exploring the intersection of hospitality and technology. Discover the latest trends, innovations, and best practices shaping the future of hotels.
Atlantis Hotel and Resort
A hotel management software interface shows a pop-up form for a guest room cleaning request, including guest details, service type, due date and time, special instructions, and options to save or email the request.
October 5, 2016 |
Guest Request Management: The Most Under-Prioritized Hotel Management Technology
A website homepage showing a unique white seashell-shaped house with round windows and a balcony. A search bar and text read, “Find a place to stay.” Bright sunlight and palm trees frame the scene.
September 29, 2016 |
5 Ways for Hotels to Counter Growing Pressure from Review Sites, the Sharing Economy and the Expanding Technology Stack
Illustration of hotel-related technology icons, including a computer screen with a booking calendar, gears, light bulb, globe, clock, and a hotel building, with the text “Hotel Technology Trends You Need to Know.”.
August 29, 2016 |
Hotel Technology Trends You Need To Know [INFOGRAPHIC]
A person in a black vest and white shirt holds a wicker tray with breakfast items, including a croissant, cheese, ham, a glass of orange juice, a cup, and a small purple flower in a glass, in a bedroom setting.
August 23, 2016 |
Hotel staff have always been mobile. It’s time to give them mobile tools.
A laptop showing a conversation between a hotel guest and staff where hotel staff is able to accomidate mutiple requests quickly and efficiently
July 18, 2016 |
The Do’s and Dont’s of Texting, from a New York City Concierge
A dashboard displaying bar charts of service requests over 30 days by department, a pie chart of top staff facilities, a bar chart of requests by weekday, and a total requests count of 3,431 on the right.
June 7, 2016 |
How Hoteliers are Using Data to Improve their Operation
Two hotel staff members, a woman in a navy dress with a white collar and a man in a suit with a name tag, stand side by side smiling in a warmly lit reception area.
May 23, 2016 |
“Hospitality, in general, can’t be automated:” What Hotel Functions Can and Can’t Be Replaced by Technology
Logo for ARDA World: The Global Timeshare Event, with event details: May 1–5, 2016 at The Diplomat Golf Resort & Spa in Hollywood, Florida. The word “WORLD” contains a globe graphic as the letter O.
May 3, 2016 |
Alice Looks Forward to a Roaring Good Time at ARDA’s Lion’s Den
A white delivery robot with colored stripes moves down a hotel hallway with patterned carpet and neutral-colored walls. The robot’s screen displays a blue light.
April 23, 2016 |
Don’t Sweat the Hotel Robots…Yet
Graphs and financial charts are overlaid on a blurred image of a luxury poolside scene with palm trees, lounge chairs, and an ocean view, suggesting remote work or financial analysis in a tropical setting.
April 3, 2016 |
The 3 Biggest Challenges with Hotel Data
Two cartoon people sitting at desks using laptops; one person looks angry while the other is smiling. Text is faintly visible in the background behind each character.
March 29, 2016 |
The 4 Strategies Used By Leading Hotel General Managers to Improve Their Online Reviews
A group of white eggs arranged on a blue surface, with a single golden egg in the center, standing out among the others.
March 24, 2016 |
How Hotel General Managers Identify Their VIPs
Illustration of three people exercising on gym equipment with sensors attached, while a hand analyzes colorful data graphs on a tablet, indicating fitness or health tracking.
March 21, 2016 |
How Can Data Benefit Employee Time Management?
Illustration of a multi-story hotel building with red window awnings, trees, and a road, appearing as if emerging from a large digital tablet, symbolizing online hotel booking. Blue grid and data overlays in the background.
March 13, 2016 |
How Our Hotel General Managers Start Their Mornings
A person uses a laptop and tablet with multiple colorful data analytics graphs, charts, and diagrams digitally overlaid, representing business statistics and analysis.
March 9, 2016 |
Why Data Is So Important For Hotels
A tall, pixelated office building stands among palm trees, a pool, a statue, and a yellow vehicle. Several cartoon people gather outside on a tiled path, with mountains visible in the background.
February 3, 2016 |
How can hotels use on-demand technology to cut costs and improve the guest experience?
Two smartphones display a New York travel app. The left screen shows a cityscape and welcome text; the right screen has six categories: Eat, Stay, Shop, Relax, Play, Wear, each with a relevant background image.
January 29, 2016 |
Do travel supplier brands (hotels, airlines) need their own mobile app?
Modern infinity pool with striped lounge beds and wooden tables overlooks the ocean at sunset, with the sky reflecting on the calm water and clouds scattered across a colorful horizon.
January 23, 2016 |
4 Ways Luxury Hotels Can Use Technology To Provide Better Customer Service