Posts by actabl
The 3 Reasons Why Hotel Operators Should Take Food Waste Seriously
Hotel operators should take food waste seriously to cut costs, increase their profile as a sustainable brand, and help the environment.
Read MoreTechnologies That Will Seriously Impact Hotels in 2017 – Newsletter 38
In Newsletter #38: Alice’s technology predictions for 2017.
Read MoreNew York City’s Skyline Hotel Using Alice for Back of House Insights and Front of House Peace of Mind
Because the Alice platform is mobile and updates to requests can be made by any staff member in real-time, Alice has transformed the hotel’s maintenance operations.
Read MoreAlice Concierge Delivers a Customized Solution at NYC’s Dream Downtown
In just a few months, guest services at Manhattan’s Dream Downtown is better able to track guest requests, respond to them quickly using a single online platform, and spend their time where it is most valuable
Read MoreThe Hotel Industry Faces Some Tough Questions When It Comes to Mobile Messaging
The explosion in messaging has resulted in uneven adoption of platforms and processes across the hotel industry.
Read More3 Challenges to Operating Your Hotel as a Platform
Three challenges hotels face in operating as a platform include unifying guest engagement, limiting analog communication, and simplifying back-end systems.
Read More11 Facility questions to ask in preparation for a hurricane
We‚Äôve been focusing on checklists for the past month in preparation for the NFMT Vegas conference coming up in November, and now with Hurricane Matthew on the horizon it only seems appropriate to have a Hurricane checklist for your facility. We are in the heart of hurricane season making it imperative that facilities, like hotels…
Read MoreGuest Request Management: The Most Under-Prioritized Hotel Management Technology
Guest request management, or as some call it, guest experience management, is an important part of hotel management because it underpins guest service. Yet hotels often fail to prioritize request management with the right technological tools. Guest request management, or as some call it, guest experience management, is an important part of hotel management because…
Read More5 Ways for Hotels to Counter Growing Pressure from Review Sites, the Sharing Economy and the Expanding Technology Stack
Hotels are under increasing pressure to evolve. Review sites, the sharing economy, and even the rise of dedicated hotel technology are making adaptability a hotel’s most valuable asset. Here’s five ways hotels can respond.
Read MoreDo You Have the Key Players You Need at Your Hotel to Make a Winning Team?
You’re at an LA Dodgers game, and they’re in the lead at the bottom of the 6th inning. All of the sudden, right fielder Yasiel Puig pulls his hamstring diving for a line drive. It looks like he’ll be out for the next few weeks of the season. Is this a tragedy? No… because Enrique Hernandez can…
Read MoreHotel Technology Trends You Need To Know [INFOGRAPHIC]
A look at how the hotel industry is evolving, with an eye towards advancements in technology and possible future innovations.
Read MoreHotel staff have always been mobile. It’s time to give them mobile tools.
Hotel staff have always been mobile. It’s time to give them mobile tools.
Read MoreThe Do’s and Dont’s of Texting, from a New York City Concierge
A few tech-savvy hotels are skipping email and social media and are directly texting their guests. Noah Lemaich, the head concierge at Sixty LES, has been perfecting the proper tone to strike with guests—one that’s not too creepy or too informal.
Read MoreHow Hoteliers are Using Data to Improve their Operation
Following a trail of leaky faucets, obsessing over wake up calls, and gamifying ticket response times are three ways tracking small things resulted in big changes to operations and the bottom line for some of our GMs.
Read More5 Fast Facts Hoteliers Need To Know About The New Overtime Rule
For nearly a year, there has been quite a bit of buzz around new overtime regulations that the U.S. Department of Labor’s Wage & Hours Division proposed. They had planned to increase the minimum salary level required for employees to be considered exempt to $50,440 per year, making over 4 million more Americans eligible for…
Read More“Hospitality, in general, can’t be automated:” What Hotel Functions Can and Can’t Be Replaced by Technology
Virtually every industry has been changed by technology in recent years. In the hospitality industry, however, the utility of automation has its limits.
Read MoreAlice Looks Forward to a Roaring Good Time at ARDA’s Lion’s Den
Alice will join five other digital travel startups this Wednesday, May 4 in Hollywood, FL at The Lion’s Den at ARDA World: A Phocuswright Innovation.
Read MoreDon’t Sweat the Hotel Robots…Yet
Are robot butlers the future of hospitality? Maybe you’re not yet ready to trust a robot’s restaurant recommendation, but what if they could increase the efficiency of your hotel staff?
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