Case Study
Mid-Continent Hospitality: Achieving Operational Excellence with Actabl's ProfitSword and Hotel Effectiveness
Summary
Mid-Continent Hospitality, headquartered in Lewisville, Texas, manages 23 hotels under the Marriott, Hilton, and IHG brands, totaling 2526 keys.
The company has a long-standing reputation for excellence in hospitality, and its commitment to operational efficiency led to the adoption of Actabl’s ProfitSword in 2021 and Hotel Effectiveness (HE) in 2023.
Hotel Brands
Properties
Keys
The Challenge:
Variable Management Reporting Standards
Before adding Actabl to their operations portfolio, Mid-Continent’s financial reporting and labor management processes were manual and fragmented, which often led to inefficiencies and errors.
General Managers were calculating key performance metrics manually, which resulted in inconsistent labor standards and reporting processes across properties.
Mid-Continent Hospitality needed a single view at metrics across their expanding portfolio. The management team needed a simple, yet effective solution to manage and centralize their data warehouse to provide accurate financial governance and reporting. They found that their traditional data practices were inefficient, labor-intensive, and sometimes incorrectly reported:
> Manual process: Financial reporting and labor management relied on manual data entry, resulting in inefficiencies and frequent errors.
> Fragmented Data Systems: Each property was using disparate systems that didn’t integrate well, resulting in a fragmented view of operations and hindering the ability to make informed decisions in real-time.
> Inconsistent Labor Standards: General Managers (GMs) calculated labor metrics manually, which drove to inconsistencies and inefficiencies across properties.
> De-centralized data: File sharing meant putting spreadsheets of up to 25 megabytes of data onto CDs - leading to lost versions.
The Solution
A TWO-WAY INTEGRATION
ProfitSword + Hotel Effectiveness
AUTOMATED, CENTRALIZED LABOR & BUSINESS INTELLIGENCE
> ProfitSword by Actabl: The industry leader in centralized financial reporting, replaced multiple manual processes, seamlessly integrated disparate systems, and introduced advanced forecasting capabilities.
- Streamlined financial reporting enabled Mid-Continent’s accounting team to focus on strategic tasks rather than data entry.
- It also gave the leadership team a 360-degree view of financial operations with a single source of automated truth across all properties.
> Hotel Effectiveness by Actabl Another leading technology, providing real-time labor management insights, which enabled Mid-Continent GMs to make data-driven decisions and improved accountability across the organization.
- This tool revolutionized labor management at Mid-Continent by providing real-time insights into labor costs, occupancy rates, and payroll efficiency.
- It enabled GMs to make data-driven decisions and fostered a culture of accountability across the organization
The Results:
POWERFUL OPERATIONAL ALIGNMENT TO INCREASE SAVINGS
Mid-Continent’s collaboration with Actabl has been marked by strong, personalized support. Unlike other software providers, Actabl has ensured that the implementation process was smooth and that the Mid-Continent team received timely assistance whenever needed.
Utilizing Actabl, Mid-Continent saw:
- Decreased Labor Costs
- Increased Accountability
- Strategic Business Growth,
- Operational Efficiencies
- ROI in Time and Money
By automating and integrating key processes, Mid-Continent has not only saved significant amounts of money but has also freed up time for the team to focus on strategic priorities. The ROI is evident in the improved operational efficiency and substantial financial savings.
$350,000+
SAVED IN LABOR COSTS
PROJECTED ANNUAL
OPERATIONAL SAVINGS OF
$600,000-$700,000
ENHANCED TEAM
ALIGNMENT
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Drive profits with Actabl hotel software
Drive profits with Actabl hotel software
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