The Concierge and Service teams at Puerto Rico’s idyllic resort and residences connect via ALICE’s innovative operations platform
New York, NY — ALICE announced that Bahia Beach Resort & Golf Club, a five diamond resort in Puerto Rico, adopted ALICE Suite – a SaaS platform that completely connects the guest to the resort, and connects all service departments within a resort, to further reinforce and enhance the property’s high levels of service for its guests and property owners.
ALICE Suite now drives guest engagement as well as back of the house efficiencies for dozens of the most exclusive hotels in the Caribbean, Europe, and North America – helping hoteliers and property managers respond to guest requests more efficiently, generate ROI from ancillary services, build more positive guest reviews, and achieve cost savings at the same time.
“We are happy to announce our partnership with ALICE, which brings a unique end-to-end service platform for our guests and associates, tailored to our diverse property’s specific needs,” said Martin Smith, CEO at Bahia Beach Resort. “Our resort has created a reputation for offering the finest guest service for residents, guests as well as owners at our villas and residences. ALICE lets us take it to the next level entirely – providing them with the opportunity to be connected to us, and all of our service teams to be connected with one another, around the clock.”
The resort and residences are located less than 30 miles from San Juan. It encompasses 483 lush acres, offering a gold certified Audubon Society Sanctuary — one of only 20 in the world -, a pristine beach, and award-winning fine dining and beach restaurant options. A proud recipient of the Forbes Travel Guide Four-Star designation, service options include butler service when reserving a suite at the property’s St. Regis hotel, Remède Spa, among the finest in Puerto Rico, and Robert Trent Jones Jr, golf course.
The ALICE online Platform enhances the guest experience and connects all points within the property to simplify guest service and make it more cost-effective, making it a perfect service fit for the Bahia Beach Resort and Golf Club.
Alex Shashou, ALICE’s Co-Founder and President, hoteliers, added, “We are thrilled to bring ALICE’s comprehensive operations platform to this amazing property, which encompasses both a world-class hotel and exclusive residences – demonstrating how ALICE Suite can help a diverse and complex property which already has a track record of impeccable service, move to an altogether new level of connectedness and efficiency. We appreciate the opportunity to work with Bahia Resort and Golf Club, and look forward to the continued adoption of our solutions by distinctive hotels and residences throughout the region and the world.”
To help hoteliers navigate the new world of mobile communications and serve guests better, ALICE offers a multi-tiered suite of solutions including:
- ALICE SUITE – an end-to-end system that allows hotels to run on one platform, connecting guests with the hotel, and all service departments within the hotel to one another – fully incorporating all of the individual ALICE solutions listed below.
- ALICE STAFF – a complete, easy to use request management software that connects front-desk, housekeeping, maintenance and F&B teams in real-time, providing quick and simple ticket management, monitoring for completion time, and real-time mobile app for service staff on the move.
- ALICE CONCIERGE – a tool to keep the concierge team organized and to connect the concierge and the guest instantly and seamlessly, providing guests with instant responses to requests – and saving the concierge time and effort in meeting those requests.
- ALICE GUEST – innovative guest facing Mobile, Web and SMS tools, integrated to allow a full range of guest communication and functionality, pre-arrival and on property including ordering services, real-time chat, and upselling.
ALICE’s solutions are in place in hundreds of distinctive hotels across the U.S., and have been recognized for innovation in enabling multiple departments in a hotel to respond to guests’ requests quickly and easily.