How the Actabl and BOUNTE Partnership is Transforming the Guest’s Last Impression
Where margins are under constant pressure and guest experience is the only true competitive advantage, the technical debt of legacy systems is becoming a serious liability.
For hotel management companies, this risk is nowhere more apparent than in the handling of lost and found and guest parcels. They are fragmented, manual, and high-stakes burdens that can significantly drain resources and damage brand reputation.
That’s why the partnership between BOUNTE, a leader in AI-powered cloud technology, and Actabl, has become a critical asset for hospitality teams. By bridging the gap between Alice’s service management and BOUNTE’s automation engine, this alliance provides a single source of truth for two of the industry's most persistent operational hurdles.
“Everyone had mobile devices. We had cloud-based technology... and we had this new technology that’s on the forefront: AI. By putting those three together, we came up with a phenomenal solution,” explained Stephen Sinclair, Founder of BOUNTE.
The Challenge: The Fragmented Guest Experience
Many hotel operators still rely on manual processes, such as notepads and Excel spreadsheets, to manage the 54 million items guests leave behind each year. With high staff turnover and siloed data, maintaining accurate records is a real challenge.
Manual task completion is tedious, error-prone, and prevents your staff from working on higher-priority tasks, such as keeping guests happy. This creates three common risks:
- The Brand Risk: A guest’s weekend getaway can be overshadowed by a poor last impression; the frustration of calling to find a lost item that hasn't been logged yet.
- Operational Inefficiency: Manual bagging and tagging are slow and uncoordinated. Without a mobile system, staff must run back and forth between the lobby and back-office computers to find answers, often leading to mistrust and frustration.
- Parcel Overload: E-commerce has flooded hotels with guest packages. When guests receive delivery notifications before the staff even knows a package has arrived, it creates a service gap.
The Solution: AI-Powered Intelligence
BOUNTE for Hospitality delivers an end-to-end suite that automates the heavy lifting of guest property management, allowing Actabl users to easily navigate requirements and reduce risk. When integrated with Alice, work seamlessly flows from the property level into the BOUNTE engine.
Why this Partnership Wins:
- AI Image Recognition: Housekeepers use the Alice app to snap a photo of a found item. BOUNTE’s AI automatically keywords and logs it, recognizing logos and brands even if the staff member misspells them, ensuring instant visibility for the front desk.
- Automated Matching: When a guest reports a loss, BOUNTE’s AI matches their claim against the existing database of found images, alerting staff to strong matches immediately to bridge the time gap.
- Reservation Integration: BOUNTE pulls guest data directly from Alice. Staff can assign a parcel or lost item to a specific reservation, providing visibility into checkout dates and room numbers to ensure the item is returned before the guest departs.
- Revenue Generation: Beyond efficiency, the platform manages shipping and handling fees. It supports all major carriers (FedEx, UPS, USPS) and allows hotels to turn a traditional cost center into a profit center through automated fee collection.
“The Alice integration makes a lot of sense because the hotels currently using it have staff participating in logging that normally wouldn't,” said Sinclair. “They’re doing it right when they find the items, and that is key.”
Proven Results: Fairmont, Noble House, and Beyond
The impact of this automation isn't theoretical. Major brands, including Fairmont, Noble House, Archer, and Sonesta, have already adopted the integrated system to streamline their operations.
At the Sonesta Miami Airport, over 96% of lost-and-found items are now logged via the Alice integration. By moving away from manual spreadsheets, properties achieve peace of mind and higher return rates, jumping from a manual average of 14% to 30% and higher.
On the parcel side, the results are equally dramatic; one property reported generating over $67,000 in ancillary revenue in a single year while reducing the labor hours previously spent on manual logging.
Building for the Future
As hotel management companies expand, the complexity of guest property and parcel volume will only grow. Actabl and BOUNTE are building for that future, with a roadmap that includes deeper accountability through automated "Prepare for Shipment" tickets in Alice.
If your team is still spending hours on manual logging and searching rather than on strategic guest engagement, it may be time to rethink your approach.
“There's a difference between an integration and a partner, and BOUNTE is a wonderful partner to work with,” said Marianne Nichols, Director of Partnerships & Strategic Alliances at Actabl. “It’s exciting to have such a strong partner with such a strong energy around what we’re doing.”
Are you a technology innovator or a solution expert? Visit the Actabl Partner Network for more information on how you could work with us.
