How Hotel Technology Solutions Empower Hotel Staff

As staff technology becomes the next frontier in guest satisfaction, the benefits will accrue to hotels that recognize the value of the staff experience before their competition. By leveraging advanced hotel technology solutions, hotels can enhance staff efficiency, improve guest experiences, and optimize workflows.

The Evolution of Hotel Technology

For the first 5 years of ALICE, we have been helping hotels follow this shift of moving all services and work online (replacing radios with iPods, and sticky notes with software). In some ways, this is the “easy” work. Over the next 10 years, the real opportunity to differentiate will come. That is when hotels start to understand what all this information means and how it is all connected. That is to say, starting to use the information to truly personalize the guest experience.

The Future of Luxury: Connecting Data and Experiences

A great example of this shift is LVMH’s acquisition of Belmond. The fabulous Belmond sold to LVMH, the world’s largest luxury goods conglomerate, which includes brands such as Christian Dior (fashion), Veuve Clicquot (champagne), Sephora (cosmetics) and Hublot (watches). 

This move by LVMH follows its foray into hotels with the Bulgari Hotels and Resorts collection – a recognition that the future of luxury is not just goods, but experiences. It makes a lot of sense… Millennials crave experiences over goods, luxury and lower-end alike. However, this is just the beginning. 

Imagine a world where all of our data is connected, where LVMH is not just a group of high-end brands that a person might like across various categories, but a true platform. One where each connection with the brand is one of a constellation of connections. At that point, LVMH would have quite a remarkable amount of information and possibilities.

The Rise of Hotel Technology and Emerging Trends

Here are a few fun “facts” from an Expedia conference:

• 11.7M jobs will be indirectly impacted by self-driving cars
• Across the world, 800M jobs will be impacted by automation, and in the U.S., automation will impact 1 out of every 3 people
• 1 out of every 3 hotel bookings is booked via mobile – we are all online now
• Millennials value travel over intimacy, carbs, and coffee

The Role of Technology in a Hotel

Hotel technology solutions encompass a range of digital tools designed to assist hotel staff in managing daily tasks more effectively. These solutions include property management systems (PMS), mobile check-in and keyless entry, housekeeping management software, and AI-driven customer service tools.

Enhancing Staff Efficiency with Hotel Technology

• Property Management Systems (PMS): PMS platforms centralize reservations, guest preferences, and billing, reducing manual workload and improving communication between departments.
• Mobile Check-In and Keyless Entry: These features streamline the check-in process, allowing guests to bypass the front desk while reducing staff workload.
• Housekeeping Management Software: Task automation tools help housekeeping teams prioritize room cleanings based on occupancy, leading to faster turnaround times.
• AI and Chatbots: AI-powered chatbots assist with guest inquiries, allowing front desk staff to focus on more complex tasks.

Improving Guest Experience

Efficient hotel operations translate to enhanced guest satisfaction. With mobile apps for booking and room service requests, smart room controls, and personalized guest experiences, technology fosters seamless interactions between guests and staff.

Future Trends in Hotel Technology

Looking ahead, innovations like robotics for room service, IoT-powered smart rooms, and predictive analytics for demand forecasting will continue shaping the industry. These advancements will further empower hotel staff and enhance overall service quality.

Seamless Stays Start with Smart Solutions

By embracing hotel technology solutions, hotels can improve operational efficiency, reduce staff workload, and enhance guest experiences. Investing in modern technology ensures a competitive edge in an ever-evolving industry.

We are really just at the beginning. The good news for travel is that unlike so many industries, travel is distinctly human. As the world turns more and more online, it’s humanity we crave the most. And what is more human than travel? We found out at Expedia Partner Conference that 1 in 10 jobs globally is in travel. And furthermore, 1 in 5 new jobs over the next 10 years will be in travel. We are in the world’s greatest industry.

Interested in learning more? Read more or contact us.