Embracing the Hotel Technology Revolution

Kevin Kelleher shares his unique perspective on how hotel technology is revolutionizing the hospitality industry.

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Episode Summary

In this episode of The Check-In by Actabl, host Olivia Messina sits down with Kevin Kelleher, a seasoned hospitality professional with over 20 years of experience in hotel operations, ranging from select service properties to five-star resorts. Now part of Actabl's Account Management Team, Kevin shares his unique perspective on how hotel technology is revolutionizing the industry.

Kevin discusses the critical role technology plays in streamlining hotel operations, particularly in enhancing efficiency for a new generation of leaders and employees. He reflects on the evolving workforce, where young hoteliers bring different skill sets and expectations shaped by the digital age. From financial forecasting to service delivery automation, Kevin dives into the ways technology is helping hotels adapt to current challenges and reduce the burden of manual processes.

He also highlights real-world examples of how technology improved day-to-day operations, making employees' jobs easier and allowing them to focus on what matters most—delivering exceptional guest experiences. With insights into how hotels can embrace innovation, Kevin provides actionable advice for hoteliers looking to adopt new tech, emphasizing the importance of aligning solutions with the specific needs of their teams.

To wrap up, Kevin shares stories from his own career, illustrating how engaging employees in the adoption process ensures long-term success and how pushing technology vendors to innovate can lead to even greater operational improvements. If you're a hotel leader wondering how to navigate the tech landscape, this episode is packed with practical tips and valuable insights to help you navigate the process.

Meet Kevin

Kevin is a lifelong hospitality enthusiast who started working as a prep cook and dishwasher at 14 years old. Kevin has been working in hotel operations for over 20 years - everything from Select Service hotels to 5-Star 5-Diamond resorts and has worked at hotels that are brand new and hotels that have been open for 100 years. Kevin has also been part of pre-opening teams, renovations, closures, and rebrandings. Kevin joined Actabl in January of 2023 as part of Hotel Effectiveness Sales team and since then has moved into our new introduced Account Management team.