Elevate Guest Satisfaction: How Housekeeping Refresh Anticipates Every Need

In the hospitality industry, guest satisfaction is paramount. A satisfied guest is more likely to return, leave positive reviews, and recommend the property to others. For many travelers, a hotel is more than just a place to stay; it’s a home away from home. Ensuring that guests feel valued and catered to can significantly enhance their overall experience and loyalty to the property.

80% of hotel revenue comes from repeating guests (Oracle Hospitality and Skift).

Alice Housekeeping Refresh introduces innovative features designed to boost your guest satisfaction and team efficiency. In this blog, we will explore how Refresh proactively addresses your guests’ needs, setting the stage for the perfect stay for each guest. By anticipating and automating guest preferences and requests even before they are even made, Housekeeping Refresh revolutionizes the way teams approach their days.

Proactive Guest Preferences: Elevating the Experience

Housekeeping Refresh introduces Guest Preferences and Ticket Automation, which is designed to elevate the guest experience by proactively addressing their needs. This innovation identifies and automatically calls attention to guest preferences that require attention from your teams. By automating these requests for special items, room attendants can reference these preferences when stocking their carts for the day, ensuring that everything a guest might need is already in place.

Addressing requests as rooms are cleaned, rather than waiting for guests to check in and make requests, saves valuable time. Better time management and communication are achieved as other departments, like the front desk, can confirm a crib has been placed in a room, or the sales team can ensure that a VIP guest’s amenity has been delivered. This coordination across departments enhances overall efficiency and guest satisfaction.

Housekeeping Refresh isn’t just changing the game; it’s setting a new standard for guest-centric service, where every detail is anticipated and every preference is a priority.

Balancing Impeccable Service with Guest Privacy

Housekeeping teams strive to provide impeccable service to every guest, ensuring that each room is gleaming and refreshed. However, balancing this commitment with respecting guests’ privacy is essential, especially if they’re still on DND for the day. This balance can even become time-consuming when housekeeping teams must repeatedly check back on rooms to ensure the guest receives service as requested if their Do Not Disturb sign is off.

Alice Housekeeping Refresh innovates alongside third-party vendors to unveil Do Not Disturb by Automation, streamlining the process for both guests and housekeeping teams. This feature empowers hotel teams to transcend the traditional door hanger method, providing a digital solution that mirrors the convenience guests enjoy. With Do Not Disturb by Automation, the connection between Alice and your hotel's external system is seamless, ensuring automation updates of DND statuses. This integration empowers your housekeeping team to know precisely when their expertise is needed, liberating them from the repetitive task of room checks.

Embrace the future of housekeeping with Do Not Disturb by Automation – where the only thing we’re disturbing is the status quo.

Peace of Mind for Guests, Confidence for Teams

Ensure your guests’ comfort with ease using Housekeeping Refresh. Your guests deserve the peace of mind that comes with checking into a perfectly prepared room, and you deserve the confidence that comes with knowing each room is ready for them. Housekeeping Refresh ensures rooms are ready and enhances the overall guest experience, making their stay feel like a true home away from home—with feather-free pillows and extra towels, of course.