5 Questions to Ask When Purchasing Hotel Operations & CapEx Software

As budget season approaches, the pressure to allocate every dollar wisely intensifies. Ensuring that your budget not only covers essential expenses but also invests in tools that drive efficiency and profitability is crucial.

A robust Hotel Operations and CapEx software can be a game-changer for the year ahead, addressing service delivery, complex housekeeping management, preventative maintenance, and long-term asset planning. By streamlining these critical areas, you can significantly enhance operational efficiency, guest satisfaction, and profitability.

Investing in CapEx can lead to a 2-5% increase in revenue, and when aligned with operational goals, it can boost profitability by up to 10% (ISHC CapEx 2023; Oracle Hospitality and Skift). The time to invest is now.

The right solution should provide above-property leaders visibility into performance across the portfolio to optimize processes. It should empower employees to make data-driven decisions, optimize housekeeping, eliminate service gaps, and stay ahead of preventative maintenance while boosting productivity, aligning teams, and streamlining communication.

If you’re considering new hotel operations software, this blog will provide a framework to guide you through the process. We’ll help you identify the key features to look for and the questions to guide your search, ensuring you make an informed decision that drives success.

How Does the Software Enhance Asset Management and CapEx Planning?

Today, hotel enterprises and engineering leaders often struggle with the visibility and accountability needed to manage their assets effectively. This poor management can lead to increased costs, shortened asset lifecycles, and ultimately, a negative impact on the business's success and profitability. 80% of hotel revenue comes from repeat guests, and without properly maintaining high-quality assets, guest satisfaction could suffer (Oracle Hospitality and Skift).

Using a software such as Transcendent by Actabl to track and manage asset performance, work orders, preventative maintenance, inspections, and risk prevention activities is critical.

Transcendent tracks assets from cradle to grave, strengthening operational and maintenance practices. When it is time for a replacement, Transcendent’s CapEx feature automatically identifies outdated equipment well in advance, so you can plan, budget, forecast, and approve capital expenditures before you need them.

CapEx planning becomes essential in prioritizing investments that will yield the highest returns. Users benefit from streamlined budget and project approvals, as Transcendent facilitates approvals for annual budgets and unbudgeted CapEx requests, so you can keep all of your work in one place and out of endless email chains! Additionally, it aids executives in making informed decisions by analyzing potential ROI and aligning expenditures with strategic goals, ensuring that funds are used efficiently to drive growth and innovation.

How Does the Software Improve Service Delivery and Guest Satisfaction?

Coordinating hotel operations is no easy feat; an improperly managed workflow can lead to long wait times, poor guest satisfaction, and lost revenue. Above-property management lacks visibility into the process, leaving them unable to suggest data-driven improvements. When evaluating operations software, look for key features that enhance the guest experience while enhancing staff productivity.

Using Alice by Actabl simplifies operations, enabling hotels to run more efficiently, deliver exceptional guest service, and drive overall success in the highly competitive hospitality industry. With one intuitive platform, teams can remain connected, and managers can report on progress in real time, allowing for improvements and changes on the fly.

With Alice, guest, and internal requests are addressed in a timely manner through automated assignments and real-time updates. With advanced guest messaging automation, staff can exceed guest expectations with fast, personalized service, enhancing overall satisfaction.

How Does the Software Streamline Housekeeping Operations?

Housekeeping operations can be incredibly complex. Manual board building can impact productivity, the lack of visibility into room cleaning statuses affects other departments in the hotel, and slow delivery times can negatively impact guest satisfaction.

Using software such as Alice by Actabl streamlines housekeeping operations, allowing the entire department to be in constant communication. Alice saves time, improves staff productivity, and enables the department to collaborate more effectively. It decreases the time to build boards, assign tasks, and communicate clean rooms and needed inspections.Housekeeping is the heartbeat of hotels, and without the proper tools, the department can struggle to keep up with demands. With mobile functionality for managers, supervisors, and room attendants, Alice allows users to send and receive requests from each department wherever they are on the property. By integrating housekeeping into your hotel’s PMS, you can enjoy a bird’s-eye view of available rooms and gain instant insights into room status, effectively closing the loop on housekeeping operations.

How Well Does the Software Integrate with Existing Technologies?

Integrations are critical for hospitality technology as they enable seamless communication between various systems, enhancing guest experiences and operational efficiency. Without integration, hotels face challenges like data silos, inefficient processes, and poor guest service due to fragmented information.

When choosing a technology partner, always explore how the software integrates with your current tech stack and systems. Actabl Ops & CapEx API access connects your existing technologies, such as in-room controls, radios, and PMS systems, to manage guest reservations, handle check-ins and check-outs smoothly, and provide personalized services.

At Actabl, we understand how crucial integrations are for your success. With over 420 robust integrations, Actabl streamlines operations and optimizes insights. Our software connects with hundreds of systems, bringing all your tools and data together seamlessly, ensuring you have everything you need to run your hotel efficiently

Why Actabl Ops & CapEx?

Actabl Ops and CapEx bring the loved benefits of Alice and Transcendent into one solution - tackling service delivery, complex housekeeping management, preventative maintenance, and long-term asset planning. Our operations solution streamlines cross-departmental task management on-property, boosting productivity and accountability. Real-time updates on the status of requests create a coordinated experience for associates and guests, ensuring issues are handled quickly and correctly, improving satisfaction. Want to see what Actabl Ops & CapEx can do for your hotels? Book a demo and see it in action!