Posts by actabl
The 3 Biggest Challenges with Hotel Data
Too little or too much, not enough customization and human error are common errors when it comes to hotel data management.
Read MoreThe 4 Strategies Used By Leading Hotel General Managers to Improve Their Online Reviews
To General Managers, there might be no more important data than hotel guest reviews.
Read MoreHow Hotel General Managers Identify Their VIPs
Given their varying levels of loyalty, spending habits, and influence on future bookings, not every hotel guest is equally valuable.
Read MoreHow Can Data Benefit Employee Time Management?
With all the resources spent on personnel, it’s no surprise that hotel management is always seeking to better understand how their employees spend their time.
Read MoreHow Our Hotel General Managers Start Their Mornings
For some hoteliers, every morning starts with data.
Read More15 ways an EAM/CMMS can increase energy savings
Whether you own or lease a building, you typically need lighting, heating, air conditioning, power for equipment and assets, and other services to keep your business afloat and operational. Energy can vary in cost when it comes to the type of infrastructure you have and how you operate on the day to day. Let‚Äôs take…
Read MoreWhy Data Is So Important For Hotels
Whether it’s used for understanding guests’ habits, analyzing TripAdvisor reviews, or improving service times, data is the new key to staying ahead.
Read MoreAlice Adds Amsterdam Hospitality Group to its Growing Roster of NYC Clients
2016 Hottest Hotel Tech startup signs NYC hotel group, adding 7 boutique hotels to its growing roster of clients.
Read MoreHow can hotels use on-demand technology to cut costs and improve the guest experience?
By taking advantage of the “virtual real estate” on your website or mobile app, you can offer myriad services, regardless of whether or not you actually offer them on property.
Read MoreDo travel supplier brands (hotels, airlines) need their own mobile app?
Question: Do travel supplier brands (hotels, airlines) need their own mobile app? Answer: Maybe. It all comes down to options.
Read More4 Ways Luxury Hotels Can Use Technology To Provide Better Customer Service
Just as Apple used mobile technology to redefine the notion of customer service in retail, and Uber used mobile technology to transform the meaning of customer service in transportation, mobile technology can similarly improve the provision of customer service in hospitality.
Read MoreShould you buy a biometric time clock for your hotel?
As technology continues to push forward, you (along with many other hoteliers) may find yourself wondering if you should upgrade your timekeeping devices to biometric time clocks. But is this the right investment for your particular hotel? What is a biometric time clock? First of all, a biometric time clock is a timekeeping device that controls…
Read MoreWhat is ROA?
There are several definitions, explanations, and reasons that¬†ROA¬†is important, but do you know your¬†ROA¬†in your business? Let‚Äôs start off with what ROA means and then go into why this is important to know for your business and more importantly how to track it effectively. ROA, Return on Assets is a¬†financial ratio that shows the percentage…
Read MoreCould text messaging give your hotel an edge?
Messaging isn’t just for Millennials. Pew Research shows SMS-messaging is a favored means of communication for travelers of all ages. Text messaging is an essential expression of today’s instant gratification economy and is fast becoming a necessary component of customer service.
Read More12 Seasonal Maintenance Inspections for Hotels
Fall is here, but is your resort ready for the winter crowd? The success of any hotel or resort is based on the level of service provided to its guests. Storing all of your buildings, floors, rooms, and equipment in an asset management solution allows you to track the maintenance on every asset. Preventive maintenance…
Read More42 ROI statistics that prove you need a maintenance management system
If someone asked you about your business maintenance plan, what would you say? Do you have a proper one in place? Is it working? How are you tracking it? What is your ROI year over year? These are questions that several companies are faced with that do and do not have maintenance plans, so I…
Read MoreMarriott’s #AppYourService and the Guest Demand for On-Demand Hotel Apps
The buzz surrounding Marriott’s newly released “Mobile Request” app update and #AppYourService campaign reveals the insatiable appetite consumers have for instant gratification while offering a preview of the potential demand for a digital concierge.
Read MoreWhy Your Hotel Needs Service On-Demand
The business of bringing customers what they want when they want it is no longer reserved just for premium services, but increasingly expected of economy brands as well.
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