Posts by actabl
From Magician to Safety Ambassador: How Concierge Services Have Been Reshaped
Table of Contents:Intro • Changes in Hotel Concierge •The First Wave of Travelers • Guest Safety • Hotel Technology • Luxury Redefined • The Concierge Difference Make Your Concierge the Voice of Your Hotel’s Safety Hospitality is built on meaningful moments—and hotel concierges have always been at the heart of creating them. Known for making…
Read MoreWhy Your Concierge Needs a Modern-Day Concierge Software
Table of Contents: Why Your Concierge Needs a Modern-Day Toolset • Changes in the Concierge Role • What Does a Modern Concierge Tool Look Like • Empower Your Concierge Team Alice Concierge is designed specifically for today’s hotel concierges. It understands the demands of today’s guests, as well as the higher expectations concierges have for…
Read More5 Reasons to Use Hotel Management Software for a Better Guest Experience
Technology is transforming hotel management, offering solutions that enhance efficiency, improve guest satisfaction, and drive business success. As the hospitality industry adapts to a post-COVID world, hotel management technology has become more crucial than ever. From streamlining operations to enhancing guest interactions, investing in hotel management software can help hotels stay competitive and meet evolving…
Read MoreHow the Concierge Role Has Evolved: From Magician to Guest Safety Expert
Table of Contents: New Skills for Modern Hospitality • Must-Have Concierge Software • Communication Made Easy • A Changing Landscape
Read MoreThe Latest Actabl Integrations Streamlining Hotel Operations
Hotel operations are complex, with multiple moving parts that need to work together seamlessly to deliver an exceptional guest experience. That’s why Actabl continues to invest in strategic integrations that help hotel teams work smarter, not harder. In 2024, Actabl introduced several new and enhanced integrations designed to streamline operations, improve efficiency, and create a…
Read More5 Features of Alice’s Concierge Software This NYC Concierge Team Cannot Live Without
Table of Contents: Intro • Local Vendors & Contact Database • SMS Text Messaging • Reminders • Inventory Logs • Alice’s Client Support This is a guest post by Noah Lemaich, Head Concierge, SIXTY Hotels. The concierge team at SIXTY LES hotel shares five features of Alice’s concierge technology that have transformed their job operation.…
Read MoreAdvice for Hotel GMs: Empowering Your Team & Enhancing Guest Experience
Drew Potter shares his expert advice for hotel GMs on empowering their teams and strategies for enhancing the guest experience. Watch the Live Recording Episode Summary In this episode, we’re checking in with Drew Potter, an Account Executive at Actabl with 16 years of experience in hotel and restaurant operations. Drew has seen the industry…
Read MoreHow Hotel Technology Solutions Empower Hotel Staff
As staff technology becomes the next frontier in guest satisfaction, the benefits will accrue to hotels that recognize the value of the staff experience before their competition. By leveraging advanced hotel technology solutions, hotels can enhance staff efficiency, improve guest experiences, and optimize workflows.
Read MoreWhy Hospitality is the Ultimate Workplace
There are few industries as demanding—and as deeply rewarding—as hospitality. Hotels aren’t just places to sleep. They sit at the center of some of life’s most meaningful moments. Actabl CEO Steven Moore puts it this way: “Being in the hotel business is one of the most noble career callings you can follow.” When you work…
Read MoreThe Power of Hotel Guest Messaging: Improve Operations & Elevate Service
Hotels using guest messaging have seen guest engagement increase by over 25%
Read MoreBetter Guest Service Starts with a Better Hotel Package Management System
Table of Contents:Upgrading Your System • Package Solutions • What Happens if a Concierge Doesn’t Have the Proper Tool? • Package Management Software • Request a Demo Alice Concierge isn’t your average concierge software. It’s built to support every part of a concierge’s day-to-day, including one of the most overlooked parts of the job: hotel…
Read MoreA Guide to Essential Features in Hotel Housekeeping Software
Make sure you’re selecting the right housekeeping software with all the features you need to effectively run your housekeeping department and keep your hotel guests happy.
Read MoreThe Future of Hotels: Contactless Hospitality
As hotels continue adapting to evolving guest expectations, one trend is clear: contactless hospitality is here to stay. While self-check-in is a key part of the shift, today’s travelers seek a seamless, technology-driven hotel experience from arrival to departure. By implementing contactless services, hotels can enhance efficiency, improve guest satisfaction, and future-proof their operations. From…
Read MoreWhy Is a Preventative Maintenance Program Important for Hotels?
Table of Contents:Intro • Reactive vs. Preventive • Benefits • Key Components • Implementation • Summary What Is Preventive Maintenance and Why Is It Important for Hotels? A preventive maintenance program not only lowers costs but also enhances the guest experience. Hotels can significantly reduce capital expenditures by implementing a preventive maintenance (PM) program to…
Read MoreThe Software You Need If You Outsource Your Hotel Concierge Service
If your hotel outsources concierge services, Alice’s operation management technology is what you need to keep everything running smoothly. This hotel software helps your virtual concierge stay connected with your in-house team, so nothing gets lost in translation. As a result, this allows for a streamlined workflow for your staff and a much better experience…
Read More5 Reasons to Invest in Hotel Technology
Running a hotel is a complex operation. Multiple departments must work seamlessly to deliver top-tier guest experiences. Investing in technology for hotels streamlines these processes, improving efficiency and enhancing customer satisfaction. A solution like Alice optimizes hotel operations, allowing teams to work smarter—not harder. Here are five key reasons why hotel operations technology is a…
Read MoreDo’s and Don’ts For Hotel Staff: Hotel Guest Messaging
Table of Contents:4 Do’s of Guest Messaging • 5 Don’ts of Guest Messaging • The Future of Guest Communication I think it is safe to assume that everyone reading this uses text messaging on a regular basis. Whether it’s to text someone, make appointments or even receive coupons (from brands we don’t even remember giving…
Read More5 Ways Hotels and Technology Are Transforming the Guest Experience
The Role of Technology in Hotels Hotels and resorts are embracing cutting-edge innovations to stay competitive and meet modern traveler expectations. From AI-driven automation to seamless mobile experiences, these hotel technology trends are shaping the future. 1. Contactless Hotels with Mobile Check-Ins Guests now expect frictionless, digital-first experiences, such as contactless hotels. Mobile check-ins and…
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