Save Your Housekeeping Team Hours Every Week 

Alice is a hotel operations and service coordination platform that connects front desk, housekeeping, maintenance, and guest services teams in one shared system for real-time task management and communication. It centralizes guest requests, room status updates, staff assignments, and cross-department workflows, giving every team member visibility into what needs to happen, who is responsible, and whether it is done. Alice is part of the Actabl platform, alongside ProfitSword, Hotel Effectiveness, and Transcendent.

Hotel service coordination software replaces radios, paper logs, and siloed department tools with a single, mobile-first platform that connects every team involved in delivering the guest experience. The best systems centralize task assignment, track completion in real-time, and give management visibility into response times, service workload, and operational bottlenecks across the property.

Alice gives housekeeping teams real-time room assignments, status updates, and direct communication with front desk and maintenance — replacing manual checklists and radio coordination with a single mobile platform. Supervisors can track room progress, reassign tasks mid-shift, and flag maintenance issues without leaving the system. The result is faster room turns, fewer missed handoffs, and cleaner accountability across the department without adding management overhead.

Alice includes a guest messaging module that allows hotel teams to communicate with guests via SMS and WhatsApp, handling requests, answering questions, and coordinating service delivery without requiring guests to call the front desk or visit in person. All guest communications are logged in the platform, giving staff full context on every interaction and ensuring no request falls through the cracks.

Alice gives corporate and regional operations leaders visibility into service performance and task completion across every property in the portfolio, not just at the property level. Operators can monitor response times, track service standards, and identify execution gaps across brands and locations from a single view. For management companies scaling across multiple properties, Alice provides the standardization needed to deliver consistent guest experiences regardless of property size or brand flag.

Alice works across front desk, housekeeping, maintenance, and guest services in one shared platform. This means that a guest request logged at the front desk is immediately visible to the right department, tracked through completion, and confirmed without a single radio call or paper handoff. Managers get a real-time view of task status and response times across every department, making it easier to identify bottlenecks and hold teams accountable without being physically present in every area of the property.

Alice is designed for rapid deployment and frontline adoption. Most properties are in active use within 90–120 days, with onboarding support to configure workflows, connect PMS integrations, and train department teams. The platform is mobile-first and built for ease of use at the property level, meaning staff adoption happens quickly, without extensive training or technical support.