How To Choose Hotel Technology Solutions: Ask These 8 Questions

By actabl | April 15, 2025

Selecting the right hotel operations technology is a crucial decision that impacts efficiency, guest experience, and overall profitability. With so many options out there, how do you choose the best solution for your hotel? Asking the right questions will help you assess providers and ensure you invest in technology that meets your needs. Here are 8 questions to ask when choosing hotel operations technology. 

1. Is the Software Designed Specifically for Hotels?

Many operations management tools exist, but not all are tailored for the hotel industry. A hotel-specific solution ensures that the software aligns with daily workflows, guest expectations, and industry challenges.

Alice by Actabl is:

  • Built specifically for hotels, with features designed for hospitality operations
  • Streamlined communication, task management, and reporting tools tailored for hoteliers

2. How Easy Is the Implementation and Onboarding Process?

Switching to a new hotel software system can be overwhelming, so it’s important to choose a provider that offers seamless implementation and thorough onboarding support.

Alice Hotel Software is:

  • User-friendly interface with intuitive navigation
  • Dedicated support teams to assist with setup and training
  • Flexible onboarding to minimize disruptions to operations

3. Does It Integrate with My Existing Systems?

Hotels rely on multiple technologies, including property management systems (PMS), customer relationship management (CRM) software, and revenue management tools. Ensuring compatibility prevents operational silos.

How Actabl Helps:

  • Seamless integration with leading PMS and hotel management software
  • API connectivity for customized integrations with existing tools

4. Can It Improve Staff Efficiency and Productivity?

Great hotel operations technology should streamline tasks, reduce manual processes, and enable staff to work more efficiently.

With Alice, you can:

  • Automated task management and real-time staff communication
  • Mobile-friendly platform for on-the-go access
  • Centralized dashboard for tracking key performance metrics

5. What Data Insights and Reporting Does It Offer?

Data-driven decision-making is essential for optimizing hotel performance. Choose a system that provides actionable insights and robust reporting capabilities.

How Actabl Helps:

6. Is It Scalable as My Hotel Business Grows?

Your hotel’s operation technology should be able to grow with your business. Whether you manage a boutique hotel or a large chain, the software should adapt to your needs.

Alice is able to provide:

  • Scalable solutions designed for single properties AND multi-location hotel groups
  • Modular features that allow customization based on property size and operational complexity

7. What Level of Customer Support Is Provided?

Strong customer support ensures that your team can quickly resolve issues and maximize the software’s value.

Actabl provides:

  • 24/7 customer support with industry experts
  • Ongoing training resources and user-friendly knowledge base

8. What Is the Total Cost of Ownership?

Beyond the initial price, consider ongoing costs, such as maintenance, updates, and support services.

How Actabl Helps:

  • Transparent pricing with no hidden fees
  • Continuous updates and improvements included in the package

Choose the Right Hotel Operations Software with Confidence

The right hotel technology enhances efficiency, improves guest satisfaction, and drives profitability. By asking these key questions, you can ensure you choose a solution that aligns with your hotel’s needs.

Ready to optimize your hotel’s operations?

Request a demo with Actabl today and see how our solutions can transform your business.

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