Case Study
How Hospitality America Streamlined Operations and Strengthened Culture with Actabl
Key results included increased efficiency, improved preventative maintenance oversight, and stronger employee engagement across 20 hotels.
Why It Matters
Hotel operators face mounting pressure from labor shortages, rising costs, and shifting guest expectations. Hospitality America, a management company operating 20 hotels across the Southeast and Midwest, needed tools to better engage its teams, improve efficiency, and maintain profitability as it planned to scale to 40+ hotels.
With Actabl’s platform, including ProfitSword, Hotel Effectiveness, and Transcendent, Hospitality America has been able to integrate people, process, and performance into one cohesive system.
Top 3 Core Objectives
1. Improve operational efficiency
by aligning labor, forecasting,
and engineering data.
2. Enhance preventative maintenance
oversight to extend asset life
and cut costs.
3. Strengthen culture and engagement by
giving teams transparent tools
and benchmarks.
The Selection Process
Hospitality America had long used ProfitSword for business intelligence. As new needs emerged, the leadership team expanded to include Hotel Effectiveness for labor optimization and Transcendent for engineering and asset management. The goal: to create a seamless ecosystem that supports both owners and associates.
The Results
Efficiency Gains
> Hotel Effectiveness labor plans align with daily “game day” needs, ensuring right-sized staffing.
"We really understand what the purpose is of that day and how we're going to execute our job."
— Ben Campbell
Engineering Visibility
> Transcendent replaced manual PM logs with a digital system, improving accountability and extending the lifespan of critical equipment.
"We know what the strategy is of the property, what's being done, what's not being done, and where are the areas we need to be tackling."
— Ben Campbell
Cultural Impact
> Associate engagement improved with transparent benchmarking across hotels, aligning with Hospitality America’s core values of “PEACH” (Passion, Excellence, Adaptable, Community, Humble).
“When the engagement is off on the employee side, we can correlate it to the profitability of the hotel."
— Ben Campbell
The Results
Efficiency Gains
> Hotel Effectiveness labor plans align with daily “game day” needs, ensuring right-sized staffing.
"We really understand what the purpose is of that day and how we're going to execute our job."
— Ben Campbell
Engineering Visibility
> Transcendent replaced manual PM logs with a digital system, improving accountability and extending the lifespan of critical equipment.
"We know what the strategy is of the property, what's being done, what's not being done, and where are the areas we need to be tackling."
— Ben Campbell
Cultural Impact
> Associate engagement improved with transparent benchmarking across hotels, aligning with Hospitality America’s core values of “PEACH” (Passion, Excellence, Adaptable, Community, Humble).
“When the engagement is off on the employee side, we can correlate it to the profitability of the hotel."
— Ben Campbell
Client Snapshot
- Portfolio: 20 hotels, growing to 40+
- Headquarters: Greenville, South Carolina
- Focus Areas: Labor, Engineering, Culture
- Solutions Used: ProfitSword, Hotel Effectiveness, Transcendent
Key Takeaways
Financial Impact:
Extended asset life and reduced
labor inefficiencies.
Efficiency:
Streamlined reporting, labor planning,
and PM tracking.
Culture:
Empowered associates through transparency
andvalues-driven benchmarks.
Elevate your hotel performance.
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