If your hotel outsources concierge services, Alice’s operation management technology is what you need to keep everything running smoothly. This hotel software helps your virtual concierge stay connected with your in-house team, so nothing gets lost in translation. As a result, this allows for a streamlined workflow for your staff and a much better experience for your guests.
Whether you’re working with a virtual concierge or a third-party provider, Alice Staff bridges the gap between them and your on-site operations. It makes managing requests and communicating across teams easier, meaning faster service and happier guests.
Discover how technology can take your concierge game to the next level.
The Rise of the Outsourced, Virtual Concierge
Outsourcing hotel concierge services is nothing new—hospitality brands have placed their agents in hotels for years. But thanks to the rise of smartphones, a new, innovative breed of outsourced service provider has emerged: the virtual concierge.
Virtual concierges offer the same benefits to guests but through digital means. Instead of in-person guest services, guests can connect with concierges through the mobile app or SMS. From the guest’s perspective, it’s a different experience—but behind the scenes, the virtual concierge job is very similar to that of a hotel concierge. Virtual concierges can still recommend local spots, book reservations, handle requests, and keep tabs on everything—just as an in-house concierge would.
Read more on why your concierge needs a modern-day toolset
Why Alice Is a Must-Have for Your Outsourced Concierge Service
Every time a guest makes a request through your virtual concierge, that’s a golden opportunity to gather useful guest data—and you want that information to be associated with the guest’s profile. Not only does this help personalize their stay, but it also sets the stage for better service during future visits. You want your outsourced concierge to use a request management software that is integrated with the system your in-house guest teams use. With Alice, everyone’s on the same page, and all that valuable data lives in one place where it can be used to enhance the guest experience.
Virtual concierges don’t just get requests for dinner reservations or show tickets—they also get hit with “Hey, can I get more towels?” or “What’s the WiFi password?” Without a shared system, your concierge has to facilitate the request for additional services, pick up the phone, call the hotel, and hope someone picks up and follows through. Then, they have to check again to confirm that the request was fulfilled. That’s a lot of back-and-forth, and it can drastically slow down communication. This is operationally challenging for your hotel and compromises the guest experience. But when your in-house team and your virtual concierge service use Alice, requests like these flow smoothly—no phone tag or guesswork—just great guest service no matter who the guest talks to first.
Explore all the features of Alice hotel software.
Bring Your Concierge Services Together
Already outsourcing your concierge services and need a way to connect the dots on the back end? Or maybe you’re thinking about bringing in a virtual concierge but not sure how it’ll connect with your current setup?
Alice makes it easy to integrate outsourced concierge services into your existing hotel operations—so everything (and everyone) works together to create a smoother, more personalized guest experience.
