Posts by actabl

Last night‚Äôs episode of Hotel Impossible featuring The Curve boutique hotel in Palm Springs California provided some excellent lessons for new hoteliers to learn. Whether the host Anthony Melchiorri realized it or not, the show highlighted the importance of commitment, planning and establishing the proper image. Episode Recap: No Experience but a lot of Potential…

In the past, I have written a great deal about hotel maintenance and the importance of using a¬†CMMS¬†to organize schedule and track work management. There is no doubt that the use of technology such as a¬†CMMS¬†system benefits major hotel organizations. In-House Hotel Maintenance and Outsourced Hotel Maintenance In contrast, smaller and medium sized hotels may…

How effective is your maintenance team, do they make a positive contribution to the bottom line or are they stuck fighting one fire after another? Perhaps it is time to hit the reset button on¬†maintenance management. If you consider that maintenance teams just like many other organizational department then managing a maintenance unit is fairly…

After watching this week‚Äôs episode of Hotel Impossible, I had the sudden urge to go on vacation and take a fishing trip to the great Alaskan wilderness. However, I am not so sure I would want to stay at the Glacier Bear Lodge where a completely inexperienced owner group has let the place fall apart.…

This article will explain why¬†inspections¬†as part of a¬†CMMS¬†software solution are essential to monitoring laundry operations. CMMS Management of Industrial Washing Machines It is all about the G-force It takes a lot of resources per pound to get linens clean. When you think about it, each pound of laundry uses 3 gallons of heated water and…

In July, a few talented people demonstrated that Onity‚Äôs guest room door locks, found in over 22,000 hotels, could be opened using a tool disguised like a dry erase marker. But what are the costs of fixing the problem and who will pay the hotels or Onity? News of the hack has caused a stir…

The term¬†preventive maintenance¬†commonly refers to the practice of regularly servicing equipment on a pre-determined schedule so that it does not develop catastrophic failures and performs better over its useful lifecycle. Although it is well known that equipment routinely serviced on a pre-determined schedule outlasts equipment that is not, many companies still indulge in the practice…

In today‚Äôs competitive¬†hotel¬†business scene, many hotel managers are going back to the basics of customer service. Current pricing restraints are forcing owners to rely on good old fashioned service to increase their reputation and with it, their profit margins. Why You Should Improve Your Hotel Customer Service It is becoming increasingly important to create a…

Due to cut throat competition, aging assets, and unpredictable market environments, many hotels and hospitality establishments are now facing many financial hardships. Hotel owners do not always realize that by utilizing a¬†preventive maintenance¬†system, they can easily realize financial relief by avoiding unwanted cash drains. They can do this by employing¬†CMMS¬†that delivers benefits such as helping…

In any business, it is generally accepted that¬†Cash is King. This is because without a positive cash flow no business can sustain operations for very long. This is especially true for the¬†hotel industry. Negative Impacts on Hotel Cash Flow Without a positive cash stream, hotels are forced to cut back on services and maintenance. Once…

What happens to a hotel when the owner spends a lot of money on gym equipment and forgets about the hotel upkeep? The answer is a hotel in deep trouble. This week‚Äôs Hotel Impossible episode featured the Newport Inn, a 120 room hotel that had seen its image and revenues decline for over a decade…

We have all heard the phrase¬†location location location¬†and its importance when it comes to having your¬†hotel or resort¬†in the right place. The 200 room Fiddlers Inn in Nashville TN is located closer to The Grand Ole Opry than any other hotel yet was on the verge of going out of business. Why the hotel was…

The Ocean Manor Resort in Fort Lauderdale, FL certainly had its challenges for Hotel Impossible host Anthony Melchiorri. You did not need to be a hotelier to know right off the bat the problem was poor hotel management. Episode Recap and Hotel Maintenance Opportunity The problems started upon his arrival with terrible customer service by…

Every year, around April 1,¬†hotels and schools¬†around the world must deal with pranks that can not only be a true nuisance but also cost them tens of thousands of dollars. The best defense for this type of activity is to be prepared by making sure selected assets are in good working order and checking them…

The Christmas-New Year break is over and now it is time for many to get down to some serious skiing. If the first week of January was any indication, then the next 2 months should see plenty of snow and cold weather, perfect for ski resorts and winter lodges. Let it Snow The coming snows…

This article will explain why Mintek‚Äôs Transcendent makes a good Computerized Maintenance Management Software (CMMS) choice for facility management. Cleaning and Inspections for Facilities Management Each facility is different from the next, however, most industrial facilities have several major assets in common that if properly maintained can lower energy costs, reduce downtime and lower repair/replacement…

A little over a year ago, we posted the¬†Top 10 Hotel Preventive Maintenance Tips¬†that recommended hotels adopt a maintenance strategy target of 80% proactive maintenance. In this post we go a little further and take a look at why good hotel maintenance can significantly change the bottom line of hotel operating costs. How Hotel Maintenance…

Is your hotel faced with an ever-increasing amount of backlog because it seems there is just not enough staff to go around? Does it seem like there is always something new that comes up and changes the schedule? This is usually the result of weak¬†hotel maintenance¬†planning. The Impact of Maintenance Planning Having great maintenance management…