Drew Potter

Advice for Hotel GMs: Empowering Your Team & Enhancing Guest Experience

Drew Potter shares his expert advice for hotel GMs on empowering their teams and strategies for enhancing the guest experience.

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Episode Summary

In this episode, we’re checking in with Drew Potter, an Account Executive at Actabl with 16 years of experience in hotel and restaurant operations. Drew has seen the industry from every angle, from frontline staff to leadership, and now helps hoteliers leverage data-driven solutions to solve operational challenges and enhance the guest experience.

Drew shares his expert advice for hotel GMs and valuable insights on addressing common gaps in hotel operations, including high staff turnover, outdated systems, and training deficits. He explains how investing in both people and technology creates a stronger, more efficient team that delivers better guest experiences.

”A GM very early in my career told me, ‘Everything you pick up, put it down a little bit better than when you found it.’...that applies to everything, not just the rooms and the physical things, but how I interact with my team, how I train my team, how I interact with guests, everything we have in place can be improved on, and ever since then, I've always adopted that mindset.”

An expert in hotel operations, Drew highlights the importance of empowering staff through proper training, fostering a culture of innovation, and using technology to streamline processes and improve communication across departments. His top takeaway for hotel leaders: empower your team, stay adaptable, and keep the guest experience at the center of every decision.

Meet Drew

Drew Potter isn’t just another hospitality tech fan. He’s a 16-year industry veteran who cut his teeth in the trenches of hotel & restaurant operations, learning firsthand what truly makes a guest experience unforgettable. Now, as an account executive with Actabl, he’s on a mission to empower hoteliers with data-driven solutions, transforming operational challenges into strategic wins. He’s seen the industry from every angle, & he’s here to share how you can leverage technology to not just survive but thrive.

He lives with his wife, Becky, & their twin sons, Will & Ben, in Minneapolis. When he’s not working you can usually find him with his nose in a book, grilling, or at a park, trying (& failing) to keep up with his boy’s energy levels.

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Drive profits with Actabl hotel software

Drive profits with Actabl hotel software

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