Molly Williams, Author at Actabl

Case Study Mid-Continent Hospitality: Achieving Operational Excellence with Actabl's ProfitSword and Hotel Effectiveness Challenge Solution Results Summary Mid-Continent Hospitality, headquartered in Lewisville, Texas, manages 23 hotels under the Marriott, Hilton, and IHG brands, totaling 2526 keys. The company has a long-standing reputation for excellence in hospitality, and its commitment to operational efficiency led to the adoption of Actabl's ProfitSword in 2021 and Hotel Effectiveness (HE) in 2023. 3 Hotel Brands 23 Properties 2,526 Keys The Challenge: Variable Management Reporting Standards Before adding Actabl to their operations portfolio, Mid-Continent's financial reporting and labor management processes were manual and fragmented, which often led to inefficiencies and errors. General Managers were calculating key performance metrics manually, which resulted in inconsistent labor standards and reporting processes across properties. ProfitSword has significantly improved our efficiency and accuracy in reporting. Phillip Casteel CFO of Mid-Continent Hospitality Mid-Continent Hospitality needed a single view at metrics across their expanding portfolio. The management team needed a simple, yet effective solution to manage and centralize their data warehouse to provide accurate financial governance and reporting. They found that their traditional data practices were inefficient, labor-intensive, and sometimes incorrectly reported: > Manual process: Financial reporting and labor management relied on manual data entry, resulting in inefficiencies and frequent errors. > Fragmented Data Systems: Each property was using disparate systems that didn't integrate well, resulting in a fragmented view of operations and hindering the ability to make informed decisions in real-time. > Inconsistent Labor Standards: General Managers (GMs) calculated labor metrics manually, which drove to inconsistencies and inefficiencies across properties. > De-centralized data: File sharing meant putting spreadsheets of up to 25 megabytes of data onto CDs - leading to lost versions. The Solution A TWO-WAY INTEGRATION ProfitSword + Hotel Effectiveness AUTOMATED, CENTRALIZED LABOR & BUSINESS INTELLIGENCE > ProfitSword by Actabl: The industry leader in centralized financial reporting, replaced multiple manual processes, seamlessly integrated disparate systems, and introduced advanced forecasting capabilities. Streamlined financial reporting enabled Mid-Continent's accounting team to focus on strategic tasks rather than data entry. It also gave the leadership team a 360-degree view of financial operations with a single source of automated truth across all properties. > Hotel Effectiveness by Actabl Another leading technology, providing real-time labor management insights, which enabled Mid-Continent GMs to make data-driven decisions and improved accountability across the organization. This tool revolutionized labor management at Mid-Continent by providing real-time insights into labor costs, occupancy rates, and payroll efficiency. It enabled GMs to make data-driven decisions and fostered a culture of accountability across the organization Within 5 months of using Hotel Effectiveness, Mid-Continent reduced labor costs in the rooms department versus the prior year while increasing room occupied by 5,000 year-over-year." Phillip Casteel CFO of Mid-Continent Hospitality

Posts by Molly Williams

Mid-Continent Case Study